How long does one pouch last? +
One pop lasts three sessions.
Can it clean gloves that are already old and smelly? +
It depends how far the biofilm has spread through the foam. The more of it that has taken hold, the harder the glove is to bring back.
Does the solution damage the foam? +
Not any worse than the bacteria already softening it. The pouch dampens the foam rather than flooding it, and once the foam has absorbed the solution it stops bacteria breeding inside the pores.
Is it safe on skin? +
Yes — safe for direct contact on any skin type. It is formulated to be hydrating.
How hard is the pouch to pop? +
Easy enough that a child can do it. One pop, no tools, nothing to unscrew.
How can I contact Boxteria? +
WhatsApp us on 014-658 0767, or email qunhansin@gmail.com. Both reach us directly.
Where do you ship to? +
Anywhere in Malaysia, with J&T Express. The checkout works the postage out from the weight of your parcel and where it is going, at J&T’s own rate.
Outside Malaysia we arrange it case by case rather than through the checkout. There is a Message us on WhatsApp button on the checkout’s first step that writes your order and address into a message for us — send it and we will come back with the net price, delivered and duty paid.
Where do you ship from? +
We ship from Subang Jaya, Malaysia.
Can I change or cancel my order? +
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. Requests after that are denied — but you can still send the order back once it arrives. See the return question below.
What payment methods do you accept? +
DuitNow QR or bank transfer. You pay from your own banking app and attach the receipt at the end of checkout — there is no card checkout here, so your card and bank details never pass through this site.
When will my order be processed? +
Orders are packed and shipped from Subang Jaya. We process them Monday–Friday within 1–3 business days and send them out the next day after processing. Allow extra time over holidays and sale periods.
How long will it take to receive my order? +
Peninsular Malaysia: 1–3 business days. Sabah, Sarawak and Labuan: 3–7 business days. We ship with J&T Express and send you the tracking number when they collect it.
What if I don't receive my order? +
If you don't receive your order within 30 days after shipping, you're eligible for a full refund.
How do I return an item? +
Message us on WhatsApp at 014-658 0767 within 14 days of your order arriving and we’ll send you the return address. You cover the postage back to us. If the product is faulty or we sent the wrong thing, we cover it and refund you in full.
What if my items are defective / incorrect / damaged? +
Contact us at 014-658 0767 with your order number, photographs of the item(s) and all related references. We'll do our best to resolve your case as soon as possible.
When will I receive my refund? +
Refunds go back the way you paid — to the same card, PayPal account or bank account the money came from. We cannot send it anywhere else. We issue it within 3 business days of the return reaching us, or of us cancelling the order. How long it takes to appear after that is your bank or card issuer’s side of it: usually a few days, and up to ten for a card.